1. Support
  2. Frequently Asked Questions

Find answers to your common questions

 

 

How do I create an account?

Follow this link to register for an online account. Please note that accounts are granted to active coffee roasting businesses only.  

 

When will my account be approved?

Instantly! We may follow up with a request for confirmation of your account, if the information provided is incomplete or unclear. 

 

What are my shipping options?

Shipping rates are per pallet and range from $115 to $350 depending on destination and warehouse. Single bags weighing less than 60 kilos can be shipped via FedEx for a flat rate of $75. You may also pick up coffee from the warehouse. More Info.

 

When will my coffee arrive?

Transit times are highly variable and dependent on many factors; however, tracking information is provided with every order.  More Info.

 

Can I get better prices if I buy more coffee?

Over time, as the volume of coffee you purchase from Olam increases, there will be opportunities to improve your pricing.

 

Can I reserve coffee?

Unfortunately we are not able to reserve Spot or Forward coffees for online customers at this time, unless you are working directly with one of our traders. 

 

How can I pay for coffee?

We accept all major credit cards. We also offer third-party financing via Credit Key

 

How do I order samples?

You can order up to six complimentary samples at one time by clicking “Request Sample” from the detail page for any coffee, building a cart, and proceeding through checkout. All samples are 200g of green coffee. Please note we are not able to provide roasted samples. More Info.

 

When do coffees from different origins arrive?

Coffee is an agricultural product, and is harvested and shipped at varying times around the world. If you’re not seeing a coffee from an origin you usually order, or there are limited options, there is a good chance that fresh crop coffee is on its way soon. Keep track of when coffee ships using our Harvest and Shipping Poster. More Info.

 

Can I talk to someone about coffee?

We work hard to ensure all the information you need as a green coffee buyer is available on our website, blog, and podcast; however, we’re still happy to answer any questions we haven’t covered here. The best way to reach us is to send an email to CustomerService-OSC@olamnet.com. More Info.

 

Do your coffees have cupping scores?

The Q Arabica Graders on our Quality Control team cup and score every coffee we sell using Specialty Coffee Association standards and practices. More Info.